DCIM Solution Shopping: Key Questions to Ask a Potential Provider
So you’ve decided to invest in a DCIM solution. Great decision! A good solution can help you to save time, energy, and money while boosting productivity.
But the problem is, how do you choose the right one? There are many DCIM providers to choose from and they all offer different solutions.
Here are some of the most important questions to ask them in order to find the right solution for your organization.
How Long Have You Been Providing Your Solution?
One of the first things you will want to know when it comes to choosing the right DCIM software is how long the vendor has been providing it for.
If they are very new, you might be less keen to use their solution. Instead, look for a vendor that has a lot of experience, preferably many years. Also, find out whether they have a good reputation because this will present less risk.
Also, do they specialize in DCIM? Or is it just one of a number of services, perhaps even a side service? Look for a specialist if you want to get the best experience.
Can I Speak to Your Existing Customers?
Always ask if you can speak to existing customers. They will provide you with the real pros and cons so that you can make an informed decision.
A good vendor should be happy to provide you with details of some of its customers so you can find out what they think. If not, this may suggest they have something to hide.
How Long Will it Take to Start Using Your Solution?
Different DCIM solutions take different amounts of time to set up. Some are easier than others, so you should find out what you can expect.
At the same time, you will want some kind of help. Do they provide specialist support staff? How much training do they provide, if any? How easy is the migration of data? All these are important questions to ask.
What Is Your Customer Service Like?
Customer service is an important consideration. You may require a lot of help, especially when you first set up the DCIM solution, so you want to make sure your questions will be answered promptly.
A good way to find out what you can expect, other than speaking to existing customers, is to get in touch and speak to someone at the company. This way you can see how well they deal with your questions and use this as a guide.
Is It Scalable?
You will almost certainly want to use a product that is scalable, especially if your company is growing.
You might require new features to be added over the years, and you don’t want to be forced to change your solution, so find out in advance.
What Are the Main Features?
The features are also a big issue to consider because you want to make sure that the DCIM solution does everything that you want it to do for your business. You can usually find out all the features on the website, but ask if you can’t find them.
Asset management, environmental control, and IT control are just a few of the features you will be looking for, so make sure it’s got what you need.
Choose the Right Solution for Your Needs
There are many providers of DCIM solutions, so it’s important to do your research before making a final decision. Use these questions to guide you, and you’ll soon find a DCIM product that meets all of your needs.