As a successful online trader, you may find that your e-commerce business can grow to a point where you no longer make your packages or shipments for your clients order yourself. The big question for many e-commerce business owners is how to process the orders and ensure they get to their clients in time. Here are a few steps any e-commerce business can utilise in case of a large-scale order.
- Warehouse organisation
A warehouse is one necessity any large e-commerce business cannot ignore. The main reason being, they offer e-commerce businesses a platform to store their vast amounts of inventory. It is necessary for many growing e-commerce businesses to retain the services of a warehouse.
Warehouses receive and organise inventory on your behalf. It is important to outsource the use of storage, relative to the size of your stock. A majority of warehouses available ensure you can log in via their web application and view your inventory as well as the history of every item.
- Order management
After storing your stock in a warehouse of your choice, order management is the next step. There are several methods for managing your orders. The most common include forwarding the individual order invoices you have, to the warehouse. Secondly, you can choose to enter every order on the warehouse’s web-based system.
Finally, you can write all the orders you have, every day on an excel spreadsheet, and email it to the warehouse. No matter the method you opt for, order management is crucial in ensuring all your customers get their products on time.
Due to a large number of products, there is to package; most businesses opt to hire people to assist them to package their products. Without the appropriate equipment, packaging can prove to be quite a drag, and delay shipment details.
Roller conveyors are used in many warehouses to help ease the burden. The conveyors allow the hired personnel to package your products quickly without taking too much time. The conveyors also help in transporting the packages to the awaiting vehicles, making work extremely easy for the workers in the warehouse.
It is essential for every warehouse to acquire the use of the conveyors since they not only save time but save money as well.
A majority of the warehouses available for use by e-commerce business offer different shipping options. Ensure that when selecting storage to store your inventory, you also check if the warehouse provides the shipping option you require.
A delay in shipping of products means that you start gaining customers dissatisfied with your services. Always make sure that your packages do not miss the scheduled time for shipment, as it could mainly affect when your customers get their packages.
- Customer communication
For any business to continue growing, customer communication is essential. It is necessary for any e-commerce business to inquire if the customer’s product did arrive safely. In case of any mistakes during packaging, a majority of customers may call to ask how best to resolve the issue.
Having an instant customer communication available allows you to answer all your clients’ complaints, and inquiries with no delays. It is essential to modify your customers continually address as it will enable you to keep track on their orders.